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Privacy Policy

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1. Introduction

Charity Farm Caravan Park (“we”, “us”, “our”) complies with UK GDPR and is committed to protecting your personal data. This policy explains how we collect, use, store, and share information when you visit our website, make bookings, or enquire about our facilities.

2. Data Controller & Contact

Charity Farm Caravan Park
Smithy Brow, Wrightington, Wigan, Lancashire, WN6 9PP
Phone: 01262 673991 · Email: michellelount@gmail.com

3. What Data We Collect

  • Booking/enquiry forms: name, email, telephone, party size, dates, pitch type, vehicle/caravan details

  • Communications: information via phone or email regarding reservations, inquiries, or services

  • Website analytics: anonymised IP, device/browser type, page visits, and session durations collected via essential and performance cookies; no advertising or profiling cookies

4. How We Use Your Data

Your data is used to:

  • Manage and confirm bookings for camping, caravanning, static caravans, and on-site facilities (café, bar, fishery, riding courses)

  • Send booking confirmations, updates, and follow-up communications

  • Improve the website and visitor experience using anonymised analytics

  • Fulfil legal obligations, financial record-keeping, and safety/compliance requirements

5. The Legal Basis

  • Contractual necessity: to manage and deliver bookings and services

  • Legitimate interests: to run and enhance our park and online presence

  • Consent: for direct marketing or updates, where applicable

  • Legal obligation: to retain necessary records for compliance

6. Data Sharing

We do not sell or rent your data. It may be shared with:

  • Service providers: website hosting, booking, payment, and analytics platforms under formal processing agreements

  • Regulatory or legal authorities, if required by law

7. Cookies & Tracking

  • Essential cookies: required for booking forms and site navigation

  • Performance cookies: anonymised web analytics only (e.g., Google Analytics)
    We do not use advertising, profiling, or third-party tracking cookies

8. Data Retention

  • Booking and enquiry records: retained up to 7 years for operational, financial, and legal purposes

  • Analytics session logs: deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you may:

  • Access, correct, erase, restrict, or port your personal data

  • Withdraw consent or object to processing
    Contact us via phone or email to exercise these rights; you may also lodge a complaint with the ICO

10. Security

We protect your data with SSL encryption, secure hosting, access controls, and staff training. No system can be entirely immune, but we employ best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur

12. Policy Updates

We may update this policy from time to time. The Effective Date will reflect any changes. Continued use of our website implies acceptance of these updates.

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